Refund policy

In an event the product arrives damaged from our factory, the product will be replaced free of charge. If the product has been purchased though a dealer, the customer should contact them first. If the item was purchased directly from Night Heron, please contact us to discuss further steps.

How to put in a warranty claim or return:
Please send an to email info@NightHeronGear.com with the following included
- Exactly what the problem is
- How the issue occurred
- Attach images with the defect
- Customer details
- Order details
- Return address